Privacy Policy

At Winx96, we recognise the importance of protecting your personal data and respecting your right to privacy. We are committed to managing your information transparently, securely, and in accordance with all applicable regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. We encourage you to review this policy regularly to remain informed and confident in your relationship with us.

Data Processing

This Privacy Policy outlines the lawful processing of personal data conducted by Winx96, as required by international gambling and data protection standards. The processing of your data is necessary to provide access to our gaming platform and associated services.

Winx96 is operated by a licensed entity under Curaçao law. Your agreement to this Privacy Policy is a prerequisite for accessing and using our services. Continued use of the platform following any updates to this policy constitutes your acceptance of those changes.

Collection of Information

We collect a range of personal data to fulfil regulatory obligations, deliver services, and maintain account integrity. This includes, but is not limited to:

Information submitted during account registration, such as your full name, date of birth, contact details, and identification documents.
Records of communication between you and our support team via email, live chat, or other channels.
Data related to your financial transactions, including deposits, withdrawals, and gameplay activity.
Documentation submitted for verification and compliance purposes, as mandated by anti-money laundering legislation.
Technical and usage data collected through cookies and similar technologies, such as IP addresses, browser types, and device information.

All data collected is processed with strict confidentiality and stored securely in accordance with legal requirements.

Usage of Information

The personal data collected is used solely for legitimate purposes necessary for the operation of Winx96. These include processing payments, maintaining user accounts, ensuring compliance with legal and regulatory obligations, and safeguarding the platform against fraud or unauthorised activity.

Additionally, where explicit consent has been granted, your data may be used for direct marketing communications. We also rely on data analytics to improve site functionality and enhance the user experience. All such processing is conducted in compliance with relevant data protection legislation and internal policies.

Marketing Communications

You may opt to receive promotional communications related to Winx96 and its services. These communications will only be sent if you have provided explicit consent. You retain the right to withdraw this consent at any time via your account settings or by contacting our customer support team.

Once you opt out, no further marketing content will be sent, although operational and legally required messages may still be delivered.

Disclosure of Information

Winx96 does not sell, lease, or trade your personal data to any third party. However, certain disclosures may be necessary to ensure proper service provision and legal compliance.

Your data may be shared with:

Other entities within the corporate group of Winx96, to facilitate service operations.
Authorised service providers, including payment processors, KYC verification services, and data hosting partners.
Regulatory authorities, where disclosure is legally required.

All such third parties are bound by strict data confidentiality agreements and are required to adhere to the same data protection standards upheld by Winx96.

Data Security and Retention

Winx96 implements advanced security protocols to protect your personal information against unauthorised access, loss, or misuse. These measures include encryption, access controls, and routine monitoring of our systems.

Personal data is retained only for as long as necessary to fulfil operational and legal requirements. As part of our anti-money laundering obligations, certain records must be retained for a minimum of five years following the closure of your account.

Cookies and Tracking

We use cookies and similar tracking technologies to optimise website performance, enhance functionality, and support security and marketing operations. These tools allow us to identify technical issues, analyse user behaviour, and customise content.

You may manage or disable cookies through your browser settings. However, please note that disabling cookies may affect site functionality and user experience.

Your Rights and Contact Information

You have the right to access, correct, or delete your personal data. You may also object to certain types of processing, including direct marketing, and request a restriction on how your data is used.

To exercise any of these rights, or if you have questions regarding our data practices, you may contact our Data Protection Officer using the contact information available on the Winx96 website.

If you believe your rights have been violated, you have the option to lodge a complaint with your local data protection authority in accordance with applicable law.